Payment policy

Section 1 - General

This payment policy applies to all transactions through Marieke Martens, Marieke Fine Arts. By placing an order, you agree to the terms listed below.

Section 2 - Accepted Payment Methods

We offer the following payment options:
Visa, Mastercard, Maestro, American Express, Union Pay, Apple Pay, Google Pay, Bancontact, iDEAL, PayPal, Klarna (BNPL).

Please note: The availability of payment methods may vary depending on the country of origin.

Section 3 - Currency

All prices in our webshop are usually displayed in your local currency. If the currency is not supported, prices will be shown in euros (€) by default. For international payments, your bank may charge additional fees for currency conversions or international transactions.

Please check with your payment provider.
The customer is responsible for any additional costs charged by their bank or payment provider for currency conversions or international transactions.

Section 4 - Payment processing

Payment must be made in full before we process and ship your order. For installment plans, this applies to the first payment.

You will receive a confirmation email once your payment has been successfully completed.

If payment is not received within 7 days for bank transfers, the order will be canceled.

Section 5 - Security

We take the security of your payment data seriously. All payments are processed through a secure connection (SSL certificate).

We do not store sensitive payment information, such as credit card details. These are processed directly by our payment partners.

Section 6 - Failed or Canceled Payments

If a payment fails, you will receive a notification and can attempt the transaction again. If issues persist, please contact us at contact@mariekefinearts.com.

Section 7 - Fees and Taxes

All prices include Belgian VAT.
For international customers outside the EU, import duties, customs fees, or local taxes may apply. These costs are the customer’s responsibility and are not covered by us.

In many countries, including the US and Canada, original artworks are typically exempt from import duties, provided that we submit an artist statement or certificate of authenticity.

For prints and other non-original products, import duties, VAT, or other customs charges may apply. We recommend contacting local customs authorities for more information about potential extra costs.

Section 8 - Refunds and Cancellations

If you wish to cancel an order, please contact us immediately. If your order has not yet been shipped, we can cancel it for you.
Otherwise, you can return your order within 30 days.

For successful returns (according to our return policy), refunds will be issued using the same payment method as the original transaction.

We aim to process refunds within 10 days of approval. More details can be found in our Return & refund policy.

Section 9 - Fraud and Unauthorized use

We reserve the right to monitor payments for suspicious activity and to refuse or cancel orders if fraud is suspected. In cases of suspected fraud, your bank may also be informed.

Section 10 - Contact

For questions about payments or issues with your transaction, please contact:
Email: contact@mariekefinearts.com
Phone: +32493/29.02.08